We have received multiple reports of Student PawPrint jobs coming out with the following error:
"ERROR: undefinedresult. OFFENDING COMMAND: xshow"
The issue only appears to affect students with Macs running High Sierra (10.13) and printing to Student (HP) PawPrinters. There are reports that once a document has been edited on a High Sierra machine, it will then also produce the same error on older Mac OSes and even Windows.
We are aware of a few potential work arounds while a solution is being found:
1. With Word docs, change the document font to use a different font. (specifically NOT Calibri, although others have also been cited)
2. With PDFs, try Acrobat Reader (not Preview) to open the PDF, then print using the "print as image" option (though this often prints more slowly).
3. Send the document as an email attachment addressed to email@example.com
. The job should appear normally on any PawPrint release station.