ITS Systems Status
Identified - Davidson email systems need to be reset this evening. Within 15-30 minutes of this reset, you may be prompted to log in again to Davidson email on your phone, tablet, web browser (if using O365 online) and/or Outlook on your desktop/laptop. Your existing password will continue to work.

VPN access will also be unavailable this evening.

We apologize for any inconvenience this causes. If you have questions, please contact Davidson T&I (formerly ITS) at 704-894-2900. We will reopen Thursday morning at 8:00 am.
Feb 21, 21:18 EST
Investigating - We have received multiple reports of Student PawPrint jobs coming out with the following error:

"ERROR: undefinedresult. OFFENDING COMMAND: xshow"

The issue only appears to affect students with Macs running High Sierra (10.13) and printing to Student (HP) PawPrinters. There are reports that once a document has been edited on a High Sierra machine, it will then also produce the same error on older Mac OSes and even Windows.

We are aware of a few potential work arounds while a solution is being found:
1. With Word docs, change the document font to use a different font. (specifically NOT Calibri, although others have also been cited)
2. With PDFs, try Acrobat Reader (not Preview) to open the PDF, then print using the "print as image" option (though this often prints more slowly).
3. Send the document as an email attachment addressed to pawprint@davidson.edu. The job should appear normally on any PawPrint release station.
Dec 5, 16:35 EST
Network & Internet Access Operational
Internet Service   Operational
Wireless: eduroam   Operational
Wireless: DavidsonSecure   Operational
Wireless: DavidsonDevice   Operational
Wireless: DavidsonGuest   Operational
Wired Network   Operational
VPN   Operational
Authentication Operational
Single Sign-On   Operational
Duo Security Core Authentication Service   ? Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Teaching & Learning Platforms Operational
Moodle   Operational
Vimeo Uploads   Operational
Vimeo Player   Operational
Echo360   Operational
Email   Operational
Enterprise Applications Operational
Banner   Operational
OnBase   Operational
Blackbaud CRM   Operational
PageUp   Operational
EMS   ? Operational
Davidson Websites Operational
davidson.edu   Operational
domains.davidson.edu   Operational
inside.davidson.edu   Operational
DNS Nameservers   Operational
Storage & Collaboration Operational
Dropbox   Operational
Louise (in-house server)   ? Operational
Susan (in-house server)   ? Operational
CrashPlan   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Sheets   Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings   Operational
Zoom Telephone Services   Operational
Zoom Zoom Video Webinars   Operational
Slack Messaging   Operational
Slack Login/SSO   Operational
Google Apps Hangouts   Operational
Phone System   Operational
ITS Support Center   ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1   Operational
AWS s3-us-east-2   Operational
AWS ec2-us-east-2   Operational
AWS cloudfront   Operational
Campus Cable TV service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018

No incidents reported today.

Feb 21, 2018
Resolved - This incident has been resolved.
Feb 21, 21:16 EST
Monitoring - We have re-enabled access to Banner Self-Service and VPN from off campus after addressing the issues described in the aforementioned emails. VPN may be required at this time for full access to some services. We will provide further updates to impacted users over the weekend.
Feb 16, 19:11 EST
Investigating - We have temporarily suspended the use of some Services from off campus. For more information, please consult the email titled "Important update on campus information security" from our CIO Rae Clemmons.
Feb 16, 13:31 EST
Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - This incident has been resolved.
Feb 9, 17:36 EST
Monitoring - We believe that this issue has been resolved for future file saves. We will be following up with those who experienced issues. Please contact T&I if you continue to experience these issues.
Feb 8, 17:42 EST
Investigating - We have received isolated reports of problems when saving files to network shares. The issue is currently under investigation. Please report any strange behavior as soon as possible.
Feb 8, 17:19 EST